Supporting Your Team Through Tough Times
Running your own business can be challenging, especially in times of tragedy. You may be grieving yourself, or frozen and unsure how to move forward. Some leap to action, and some withdraw. Whatever your natural tendency may be, it is still your responsibility as a leader and business owner to guide your team. Every individual handles grief, shock, fear and sadness differently- let’s explore some ways you can support your team.
Acknowledge the Moment: Acknowledging the moment is a cornerstone of effective leadership during times of tragedy and uncertainty. It's about being open and honest, even when you lack all the answers. By doing so, you foster trust within your team, demonstrating your commitment to transparency. This acknowledgment also validates the diverse emotions your team members may be feeling and creates a sense of belonging. It reduces anxiety by reassuring your team that they are not alone, and it sets the tone for how you all will tackle the situation together. You will be creating a safe space where your team can navigate adversity with strength and unity.
Be Transparent & Flexible: As a leader, it's okay not to have all the answers or even to be unsure of your own feelings. You’re allowed to tell them exactly that- let your team know that you're human too! The goal is to establish a supportive presence. Being lenient with time-off policies shows empathy and can be necessary. Everyone copes differently, and some may need time with loved ones or self-care. Allow them flexibility when it comes to taking the time to heal. And I know it’s not easy, but allow YOURSELF the space to heal as well.
Provide a Safe Space for Dialogue: Let your team know you are there and available to discuss any questions or concerns they may have. If you have an HR resource or other people leaders on your team, this is a great place for them to step in and provide a thoughtful ear. By allowing dialogue and worries to be expressed, it may allow your team to move forward in their day to day.
Provide External Resources: Support is key. Are there external support groups you can point your team to? Or, if you are collectively grieving an immediate loss, like let's say the death of a coworker, can you bring in a grief counselor to do a group or individual session?
An external HR partner can also be of use, providing an impartial space for your employees to share their worries. You don’t have to carry this alone- support for you AND your employees is a must!
When dealing with complex situations like the current world events, consider offering trusted, fact-based resources to educate your team that you have found helpful in educating yourself. The main thing to focus on with this is vetting those resources to make sure they are factual and impartial.
Take Action: This step may be the most challenging and may not happen immediately. Consider ways your company can contribute during these difficult times. Donations, food/supply drives, volunteering as a team, or other acts of kindness can make a significant impact. Volunteering together not only strengthens your team but also reflects your company's values.
Navigating uncertain and painful times together can fortify your team. Remember to maintain transparency, flexibility, and unwavering support.
Throughout all of this, don't forget to take care of yourself. Lean on your support system, whether personal or professional, to help you navigate these challenging times. If you need guidance or assistance, don't hesitate to schedule a call with me. You don't have to face these challenges alone.
